We try to make your purchasing experience at Coffee Friend as easy as possible, and we want your orders to reach you quickly. Therefore, we collect information about you and your order.

When is personal information collected?

When you place your orders at Coffee Friend, when you inquire about a product, an order or the like. Also, when you subscribe to our newsletter.

For what purposes do we use personal information?

We use this information to:

• Inform you about your order (when and where you will receive your products);
• Deliver your order to the correct location;
• Answer inquiries or questions;
• Send newsletters and promotional information related to the Coffee Friend trademark

What personal data is collected?

We collect information that is necessary for orders and direct marketing purposes:

• Order details (name, surname, company code, etc.);
• Delivery information;
• Contact information (e-mail, phone number)

How is personal info handled?

All personal and payment-related information is collected and handled safely (supported by SSL (Secure Socket Layer) certificate), as well as used confidentially. We are committed to not sharing your (and other customers’) private information with any third parties (this commitment is not valid in cases that are provided for in the legislation of the United Kingdom). You can always contact us and receive feedback about what information we are collecting, as well as delete or change it.

How long is the data stored?

Unless otherwise stated, we will protect your data:

• Login session information is stored for 30 days after it’s been captured;
• All other Personal Data covered by this Data Protection Policy is stored until your account is deleted or you deny access to this data.

What kind of marketing e-mails will be sent and when?

You can subscribe to our e-mail newsletter, which includes marketing information and special offers. By subscribing to the newsletter, you give us permission to store your e-mail address. You can revoke your consent to receive marketing e-mails at any time by clicking a link in the e-mail or letting us know via general e-mail.

Will the data be transferred to third parties?

UAB “Maina & Co” may share your data with other companies in this group ( “Amicum team Ltd.”, “Przyjaciele Kawy Sp. z o.o.”, “KahviKaveri OY”, “KohviSemu OÜ”, “SIA Kafijas Draugs”). UAB “Maina & Co” is legally obliged to provide data to state or supervisory authorities when necessary to prevent public risk and pursue prosecution for criminal activity. Your data may be transferred to third parties when this is necessary for the provision of our services or functions (for example, your address is forwarded to a courier for delivery). We assure you that these parties undertake to process this data responsibly and with regards to relevant legislation. In all other cases, your data will only be transferred to third parties if you have given your permission or have granted access.

What cookies will be used?

A cookie is a small text file that is stored on your device after visiting a website. It enables the website to remember your actions and choices (this includes your username, language, font size and other viewing options) for a specific period of time and allows you to visit the website or browse its pages without having to enter this information every time.
The cookies used on our website are essential for its intended functions and proper operation. Most of these cookies are deleted from your device as soon as your browser session ends. Information stored via cookies is used exclusively for the purpose of providing you with the desired services and functions.

As you enter our website for the first time, you are asked if you consent to us storing additional cookies on your device. These cookies can be disabled, but they help us achieve the following:
• Identify the number of visitors, their behaviour, the pages they browse (we use Google Analytics and Hotjar for this purpose). As a result, we are able to improve the functioning of our website and adapt it better to the needs of the users.
• Identify a repeat visit from you.

The legal basis for the use of cookies rests on our legitimate interests to ensure the technical functionality of the website (e.g. functions related to the shopping cart). When cookies are used to remember your choices or for purposes pertaining to statistics and the provision of tailored advertising, it rests on your consent.